FAQs

We pride ourselves on a personal service and aim to ensure your cat is settled and enjoying the stay. We update our Facebook page most days to keep everyone updated with what’s happening at ‘Barncre Cattery’.

We always take contact details of your cat’s vet at time of booking. In the event of illness we would contact you first to keep you updated. Our local vet is on hand 24 hours a day in case of any emergency. Our vet can consult your own vet if any additional information is required.

Not a problem, we pride ourselves at Barnacre for our patience, care and expertise in making all our guests feel relaxed, special and cared for. Even the most nervous cat will settle in no time at all. Plus a little tasty treat and cuddles will have them relaxing in no time at all.

No, all bedding and toys are supplied, however if you wish to bring your own items to help your cat settle in that is fine.

We have guests over bank holidays, but we are closed for viewing, pick up and drop off. Please check our Facebook page for opening hours over Christmas and new year.

We require seven days notice in the event of a cancellation.

Cancellations with less than seven days notice will incur full charge balance to be paid, if the suite can be resold a partial/full refund may be offered at our discretion depending on the situation.

Our guests health is paramount. All guests must have current vaccination certificates for Cat Flu and Feline Enteritis. A certificate will be requested on arrival. We regret we cannot accept guests without these vaccinations. Please also ensure flea and worming treatments are up to date.

We are  happy to administer medication for our guests, please let us know of any special needs or dietary requirements at time of booking.

A booking can be made via the following options:

Our website contact page

or

email info@barnacrecattery.co.uk

or

Facebook PM

or

call 07545 840 093

Payment in full is required at time of collection, we accept cash or bank transfers.

If there is anything else you would like to ask please call or email us and we will be happy to assist you in anyway.