How do I get updates on how my cat is settling in while we are away?
We pride ourselves on a personal service and aim to ensure your cat is settled and enjoying the stay. We update our Facebook page most days to keep everyone updated with what’s happening at ‘Barncre Cattery’.
What happens if my cat is taken ill?
We always take contact details of your cat’s vet at time of booking. In the event of illness we would contact you first to keep you updated. Our local vet is on hand 24 hours a day in case of any emergency. Our vet can consult your own vet if any additional information is required.
What if I have a nervous cat?
Not a problem, we pride ourselves at Barnacre for our patience, care and expertise in making all our guests feel relaxed, special and cared for. Even the most nervous cat will settle in no time at all. Plus a little tasty treat and cuddles will have them relaxing in no time at all.
Do we need to bring toys and bedding?
No, all bedding and toys are supplied, however if you wish to bring your own items to help your cat settle in that is fine.
How do you charge for shorter stays?
Day of arrival, day of departure and all days booked are charged for.
Are you open on public holidays ?
We have guests over bank holidays, but we are closed for viewing, pick up and drop off. Please check our Facebook page for opening hours over Christmas and new year.
Can I cancel my booking?
We require seven days notice in the event of a cancellation.
Cancellations with less than seven days notice will incur full charge balance to be paid, if the suite can be resold a partial/full refund may be offered at our discretion depending on the situation.
Does my cat require vaccinations?
Our guests health is paramount. All guests must have current vaccination certificates for Cat Flu and Feline Enteritis. A certificate will be requested on arrival. We regret we cannot accept guests without these vaccinations. Please also ensure flea and worming treatments are up to date.
My cat is on medication, is this a problem?
We are happy to administer medication for our guests, please let us know of any special needs or dietary requirements at time of booking.
What are the opening hours?
Pick ups, drop offs and viewings are by appointment only. We do live on site and are very flexible.